13800 Privacy Policy — Data & User Privacy Protection
This Privacy Policy explains how 13800 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read it carefully before registering or using our services.
1. Information We Collect
When you register or use the 13800 platform, we collect several categories of information to ensure our services are delivered correctly, securely, and efficiently. The types of information collected are as follows:
Account Information: Full name, phone number, email address, password (stored in encrypted form), and bank account or e-wallet details used for deposits and withdrawals in Malaysian Ringgit (MYR).
Device & Browser Information: Device type, operating system, browser version, IP address, time zone, and language settings. This information is collected automatically each time you access the 13800 platform and is used to ensure optimal platform performance across various devices, including smartphones.
Payment Information: Records of MYR deposit and withdrawal transactions, including the payment method used (FPX, TNG e-Wallet, or bank transfer), date, time, and transaction amount. We do not store credit or debit card details directly — all payments are processed through secure payment providers.
Usage Data: Activity logs within the platform, including games played, session duration, bets placed, and in-platform navigation history. This data is used for service improvement and is not shared for third-party marketing purposes.
2. How We Use Your Information
13800 uses the information collected solely for platform operations and service improvement. The primary purposes for data use are as follows:
- Processing account registration, identity verification, and user account management
- Processing MYR deposits and withdrawals securely and accurately
- Detecting and preventing fraud, money laundering, and unauthorised access
- Providing customer support and resolving complaints or enquiries
- Sending important notifications relating to your account, security, and policy updates
- Improving the platform interface, technical performance, and overall user experience
- Comply with applicable legal and regulatory requirements
13800 does not use your personal data for third-party advertising purposes or sell your information to other companies.
Policy Contents
3. Cookies & Tracking Technology
The 13800 platform uses cookies and similar tracking technologies to enhance user experience, maintain login session security, and analyse platform usage patterns on an aggregate basis.
Types of cookies used:
Required for core platform functions such as login session authentication, account security, and transaction processing. These cookies cannot be disabled without affecting key platform functionality.
Helps us understand how users interact with the platform — most visited pages, session duration, and navigation patterns. This data is used in aggregate form without identifying individual users.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in or use the 13800 platform's features in full. For more information on managing cookies, refer to your browser's documentation.
4. Data Storage & Security
13800 takes user data security seriously. All personal information and transaction data are stored on servers protected by industry-standard SSL (Secure Socket Layer) encryption. This ensures that all communication between your device and our platform cannot be intercepted or read while in transit.
Additional security measures we have in place include:
- Account passwords are stored in hashed form and cannot be decrypted by anyone, including platform staff
- Continuous monitoring system to detect suspicious activity or unauthorised access attempts
- Two-factor authentication is available as an optional additional security layer for users
- Access to user data is restricted to staff who require it solely to carry out operational duties
User data is retained for as long as necessary to fulfil the purposes outlined in this policy, or for the period required by applicable law. Once the retention period expires, data will be deleted or anonymised in a secure manner.
5. Information Sharing & User Rights
Sharing with Third Parties
13800 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may be shared with third parties only in the following limited circumstances:
- Payment service providers: To process deposits and withdrawals in MYR, the required transaction information is shared with certified payment providers such as FPX and TNG.
- Game providers: The platform integrates gaming software from third-party providers. Data shared is limited strictly to what is required to run the gaming session.
- Legal requirements: We may disclose information to authorities or law enforcement agencies when required by law or court order.
Your Rights as a User
As a user of the 13800 platform, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you by contacting our support email.
If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting support.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements.
To exercise any of the rights above, please contact 13800 support at [email protected], clearly stating your request. We will process all requests within a reasonable timeframe.
6. Policy Changes & How to Contact Us
Changes to the Privacy Policy
13800 reserves the right to update or modify this Privacy Policy at any time to reflect changes in operational practices, technology, or legal requirements. Users will be notified of any significant changes via in-platform notifications or their registered email.
The "Updated" date at the top of this page will be revised to reflect the date of the most recent changes. Your continued use of the 13800 platform after any changes are published will be considered acceptance of the updated policy. It is your responsibility to review this page periodically.
How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 13800 support team through the following channels:
- Email: [email protected] — typically responded to within 24 to 48 hours
- In-platform live chat during operating hours
- Sections FAQ for answers to general questions about privacy and your account
This policy is effective from 1 January 2026. All privacy-related enquiries will be handled in accordance with the internal policies and procedures established by 13800.
Join 13800 with Complete Confidence
The 13800 platform puts the security and privacy of Malaysian users first. Register for a free account, deposit in RM, and enjoy a safe and secure gaming experience.